Returns & Exchanges

At Super Butcher, we stand by the quality of our premium cuts; however, due to the perishable nature of our products, we offer resolutions for items that arrive damaged or do not meet our freshness standards. Please contact us within 24 hours of delivery to initiate a claim for a refund or replacement.

1

Inspect Your Order

Upon delivery, immediately check your meat products for any signs of damage or temperature compromise while the driver is present or right after arrival.

2

Document the Issue

Take clear, high-resolution photographs of the product, the packaging, and the shipping label to provide evidence of the quality concern.

3

Contact Customer Support

Email our team at [email protected] with your order number and the photos attached to report the discrepancy within 24 hours.

4

Resolution Process

Our quality assurance team will review your claim and, if approved, will issue a store credit, refund, or schedule a replacement delivery at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing